Your personal data belongs to you. This Privacy Policy explains exactly what information okgame collects from Pakistani members, why we collect it, how we use it, and the rights you hold over that data at all times.
Six core privacy principles that guide every data decision we make at okgame
All data transmitted between your device and the okgame Platform is protected by 256-bit SSL/TLS encryption. Data stored on our servers is encrypted at rest using AES-256. Your login credentials are hashed using industry-standard bcrypt — plain-text passwords are never stored on our systems.
okgame does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. The data you share with us is used solely to operate your account, process transactions, and improve your gaming experience on the Platform.
We apply a data minimisation principle — we collect only the information that is strictly necessary to provide our services, meet our regulatory obligations, and keep your account secure. We do not collect data speculatively or for purposes beyond those described in this Policy.
Your personal data is not kept indefinitely. okgame maintains documented retention schedules for every category of data we hold. Account data is retained for a maximum of five years following account closure, after which it is securely deleted or anonymised, except where longer retention is required by law.
You have the right to access, correct, or request deletion of the personal data okgame holds about you. You may also object to certain processing activities or request data portability. We respond to all verified data subject requests within 48 hours of receipt.
In the unlikely event of a data security breach that affects your personal information, okgame will notify you promptly — within 72 hours of us becoming aware of the incident — providing full details of the nature of the breach, the data affected, and the steps we have taken to contain and remediate it.
This Privacy Policy ("Policy") describes how okgame ("okgame", "we", "us", or "our"), the operator of the online gaming platform accessible at https://okgame.im (the "Platform"), collects, uses, stores, shares, and protects the personal data of its registered members and website visitors ("you" or "your").
okgame is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy has been prepared in accordance with applicable data protection legislation and the privacy standards required under our international gaming licence.
For the purposes of applicable data protection law, okgame is the data controller in respect of all personal data collected through the Platform. As data controller, okgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data protection inquiries, subject access requests, and complaints should be directed to the okgame data protection contact at: [email protected]
okgame collects personal data from you through various means, including when you register an account, make a deposit or withdrawal, contact our support team, or simply browse the Platform. The categories of personal data we may collect include:
okgame processes your personal data for the following purposes. Each purpose is supported by a lawful basis as described in Section 5.
| Purpose | Description | Lawful Basis |
|---|---|---|
| Account Registration | Creating and managing your okgame member account | Contract performance |
| Payment Processing | Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, and bank transfer | Contract performance |
| KYC & AML Compliance | Verifying your identity and age (21+); meeting anti-money laundering obligations | Legal obligation |
| Customer Support | Responding to your queries, complaints, and account requests | Contract performance |
| Responsible Gaming | Monitoring gaming behaviour; applying deposit limits, cooling-off periods, and self-exclusion | Legal obligation / Legitimate interest |
| Fraud Prevention | Detecting and preventing fraudulent activity, collusion, and bonus abuse | Legitimate interest |
| Marketing Communications | Sending promotional offers and Platform updates (only where you have opted in) | Consent |
| Platform Improvement | Analysing aggregated usage data to improve okgame services and user experience | Legitimate interest |
okgame relies on the following legal bases when processing your personal data:
okgame does not sell your personal data. We may, however, share your data with carefully selected third parties in the following limited circumstances:
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention schedules are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / regulatory obligation |
| Financial Transaction Records | 7 years after transaction date | Statutory financial record-keeping |
| KYC Documentation | 5 years after account closure | Regulatory compliance |
| Gaming History | 3 years after last session | Responsible gaming monitoring |
| Support Communications | 3 years from last contact | Dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 1 year | Demonstrating lawful basis |
| Technical / Log Data | 12 months from collection | Security monitoring |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you.
okgame takes the security of your personal data seriously. We have implemented a comprehensive suite of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure:
okgame uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following categories of cookies may be placed on your device when you visit okgame:
These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies while continuing to use the Platform.
These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps okgame continuously improve the Platform experience. No personally identifiable information is collected via these cookies.
Functional cookies allow the Platform to remember your preferences — such as your preferred language, currency display (PKR), and responsible gaming settings — so you do not have to re-enter them on each visit.
You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of the okgame Platform. For full details of the cookies we use and their individual purposes, please refer to our Cookie Notice displayed in the Platform's settings panel.
As an okgame member, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 24 hours and provide a substantive response within 48 hours.
Request a copy of all personal data okgame holds about you, along with information on how and why it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you. You can update many details directly from your account settings.
Request deletion of your personal data where there is no compelling legal reason for us to continue processing it. Note that regulatory retention obligations may limit this right in certain cases.
Request that okgame restricts the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested.
Receive a copy of the personal data you have provided to okgame in a structured, commonly used, machine-readable format (JSON or CSV).
Object to the processing of your personal data where okgame relies on legitimate interests as its lawful basis, including objecting to direct marketing communications at any time.
The okgame Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or submit any personal information to okgame.
If okgame becomes aware that personal data has been collected from a person under the age of 21, we will immediately delete that data and close the associated account. If you have reason to believe that a minor has registered an okgame account, please notify us immediately at [email protected].
As an internationally licensed gaming operator, okgame may transfer your personal data to, and process it in, countries outside Pakistan — including the jurisdiction in which our licensing authority is based, and the locations of our technology and payment service providers.
Where such transfers occur, okgame ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that afforded under the applicable data protection laws governing our operations. These safeguards include contractual data protection clauses with all third-party recipients of your data.
okgame reserves the right to update or modify this Privacy Policy at any time. Where a change is material — for example, a change to the categories of data we collect or the third parties with whom we share data — we will notify you by email and via a prominent notice on the Platform at least fourteen (14) days before the change takes effect.
The version of this Policy bearing the most recent "Last Updated" date at the top of this page is the version currently in force. We encourage you to review this Policy periodically. Your continued use of the okgame Platform following the posting of any amendments constitutes your acceptance of those changes.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data protection team:
okgame Data Protection Team
Email: [email protected]
Subject Line: "Data Subject Request" or "Privacy Complaint"
Response Time: Within 48 hours of receipt
Availability: 24 hours a day, 7 days a week
If you are not satisfied with our response to your privacy concern, you have
the right to lodge a complaint with the relevant data protection supervisory
authority or gaming regulatory body under which okgame holds its licence.
For further information on your rights and responsible gaming resources, please
also visit our Responsible Gaming page and
review our full Terms & Conditions.
Over 500,000 Pakistani players trust okgame for live casino, PSL cricket betting,
and slots — all in PKR with instant JazzCash and EasyPaisa transactions.