Player Protection

Responsible Gaming
at okgame

At okgame, we believe gaming should always be fun, controlled, and within your means. Our responsible gaming framework gives every Pakistani player the tools, knowledge, and support needed to enjoy our platform — from Sic Bo and live casino tables to PSL cricket betting and slots — in a safe and balanced way.

21+ Only
Self-Exclusion Tools
Deposit Limits
Session Time Alerts
24/7 Support
21+
Strict Minimum Age Policy in Effect
okgame is strictly for adults aged 21 and above. Age verification is mandatory for every new registration. If you are under 21, please do not use this platform.

Gaming Should Be Fun, Not a Problem

okgame has always been clear about one thing: we are here to provide entertainment, not to cause harm. Whether you are placing a bet on the PSL from Lahore, spinning slots in Karachi, or rolling the dice on a live Sic Bo table from Islamabad — your wellbeing comes first.

Problem gambling is a real concern, and okgame takes it seriously. We have built a comprehensive suite of responsible gaming tools directly into the platform — free, easy to access, and effective. We also work with international gaming licence responsible gaming frameworks to ensure our standards exceed the minimum requirements.

Our responsible gaming programme covers four key pillars: Prevention, Player Tools, Early Intervention, and Support & Recovery. Every feature described on this page is available to all okgame members at no cost, at any time.

Our Pledge: okgame will never market gambling products to vulnerable individuals or to anyone who has self-excluded from the platform. We actively monitor for signs of problem gambling and intervene proactively.

The okgame Responsible Gaming Pledge

We pledge to provide every player across Pakistan — from Karachi to Faisalabad, Lahore to Islamabad — with a transparent, fair, and safe gaming environment. We pledge to offer free, instant access to all responsible gaming tools without judgment. We pledge to treat problem gambling as a health issue, not a moral failing, and to support every player who reaches out to us for help.

48 hrs Self-exclusion activation time
24/7 Support team availability
PKR Deposit limits in local currency
100% Free — all RG tools cost nothing

Everything You Need to Stay in Control

All of the following tools are built into your okgame account settings and can be activated instantly — no waiting, no fees, no questions asked.

Deposit Limits

Set a maximum PKR amount you can deposit per day, week, or month. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately. Reducing a limit applies instantly; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions.

Session Time Limits

Choose how long you want each gaming session to last — from 30 minutes to several hours. When your session limit is reached, okgame will display a prominent alert and, if you choose, automatically log you out. This tool is especially useful for players who lose track of time during live casino or Sic Bo sessions.

Reality Checks

Enable periodic on-screen reminders that show you exactly how long you have been playing and your net win or loss for the session. Reality checks appear at intervals of your choosing — every 15, 30, or 60 minutes — and give you a clear picture of your gaming activity so you can make informed decisions in real time.

Cooling-Off Period

Need a short break? A cooling-off period suspends your okgame account for 1 to 42 days. During this time, you cannot log in, deposit, or place bets. The suspension cannot be lifted early — this is intentional, to give you genuine breathing room. This is a softer alternative to full self-exclusion.

Self-Exclusion

Self-exclusion is our strongest player protection tool. You can exclude yourself from okgame for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, your account is closed, your balance is returned to you, and all marketing communications are immediately stopped. Activation takes effect within 48 hours of your request.

Loss Limits

Set a ceiling on how much you are willing to lose per day, week, or month in PKR. When your loss limit is hit, your gaming access for that period is automatically suspended — you simply cannot bet further until the next period. This is one of the most effective tools for keeping your gaming within a comfortable budget.

All responsible gaming tools are available from your account settings dashboard. Need help activating any tool? Our support team is available around the clock.

Access Your Account Settings

Is Your Gaming Becoming a Problem?

Problem gambling can creep up gradually. Recognising these warning signs early gives you the best chance of staying in control.

Chasing Losses

Placing bigger bets than planned in an attempt to win back money you have already lost.

Losing Track of Time

Regularly spending more time gaming than you intended, missing meals, sleep, or work.

Hiding Your Gaming

Keeping your gambling activity secret from family members or friends in Karachi, Lahore, or elsewhere.

Gambling with Bill Money

Using funds earmarked for essential expenses — rent, groceries, school fees — to gamble.

Mood Swings

Feeling irritable, anxious, or depressed when not gambling, or after a losing session.

Unable to Stop

Making repeated unsuccessful attempts to cut back or stop gambling altogether.

Borrowing to Gamble

Taking loans or borrowing money from friends and family specifically to fund gambling activity.

Neglecting Responsibilities

Work, studies, family, and social responsibilities taking a back seat to gambling.

If you recognise any of these signs — in yourself or someone you know — please reach out to the okgame support team immediately at [email protected] or activate self-exclusion directly from your account settings. Help is always available.

Quick Self-Check

This short self-assessment is adapted from internationally recognised responsible gaming screening tools. Answer honestly — your responses are private and are not recorded by okgame. If you answer "yes" to three or more questions, we strongly encourage you to speak with a counsellor or activate a self-exclusion period.

Completely confidential. This quiz is for your personal use only. None of your answers are submitted to or stored by okgame. It is simply a private reflection tool.

Ask Yourself These Questions

1

Have you ever gambled more money than you planned to in a single session?

2

Have you ever gone back to gamble another day in order to win back money you lost?

3

Have you borrowed money or sold possessions to fund your gambling?

4

Has gambling ever caused problems in your relationships with family or friends?

5

Have you ever felt the need to hide the amount of time or money you spend gambling?

6

Have you ever felt restless or irritable when trying to reduce or stop gambling?

7

Has gambling ever negatively affected your work, studies, or day-to-day responsibilities?

If you answered yes to 3 or more of the above, please consider activating a self-exclusion or cooling-off period, and contact our support team at [email protected] for a confidential conversation.

How to Use RG Tools

Setting up responsible gaming tools on your okgame account takes less than two minutes. All tools are available from the "Responsible Gaming" section of your account settings — accessible after logging in from any device, including mobile phones used across Pakistan.

Click each section below for a step-by-step guide. If you encounter any difficulty, our 24/7 support team can walk you through the process via live chat or email.

Setting a PKR deposit limit ensures you never exceed your personal gambling budget. Here is how to activate it:
  • Log in to your okgame account and go to Account Settings.
  • Select Responsible Gaming from the settings menu.
  • Click Deposit Limits and choose your preferred period (daily, weekly, or monthly).
  • Enter your maximum PKR amount and click Confirm.
  • Your limit takes effect immediately. To reduce it further, changes apply instantly. To increase it, a 24-hour waiting period applies.

A cooling-off period is ideal if you want a short break without permanently closing your account.
  • Navigate to Account Settings > Responsible Gaming.
  • Select Cooling-Off Period.
  • Choose a duration between 1 day and 42 days.
  • Confirm your choice — your account access is suspended immediately and cannot be reinstated before the period ends.
  • After the period expires, your account automatically reactivates. No action is needed from you.

Self-exclusion is the most powerful protection tool available. Once activated, it cannot be reversed until the full exclusion period has elapsed.
  • Go to Account Settings > Responsible Gaming > Self-Exclusion.
  • Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent.
  • Confirm your request. Your account is suspended within 48 hours.
  • Your remaining PKR balance is returned to your registered JazzCash or EasyPaisa account.
  • All marketing communications from okgame are stopped immediately and permanently for the duration.
  • You may also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request".

Session time limits help you stay in control of how long you spend gaming each day.
  • From Account Settings > Responsible Gaming, select Session Limits.
  • Choose your maximum session length — for example, 1 hour, 2 hours, or 4 hours.
  • When your limit is reached, a full-screen alert appears. You can choose to end the session or, if you have not enabled auto-logout, continue for one final reminder period.
  • Enable Auto-Logout to have okgame automatically close your session when the limit expires — recommended for players who find it hard to stop.

A loss limit caps the total PKR amount you can lose over a given period, keeping your gambling within budget.
  • Go to Account Settings > Responsible Gaming > Loss Limits.
  • Select a daily, weekly, or monthly period and enter your maximum acceptable loss in PKR.
  • Once your loss limit is hit, all betting is suspended for the remainder of the period.
  • Limits can be reduced instantly. Increasing a loss limit requires a 24-hour review period for your protection.

The okgame Responsible Gaming Framework

Four pillars that guide everything we do to protect players across Pakistan.

Pillar 1
Prevention

We educate every new member about responsible gaming during the registration process. Our onboarding materials, account FAQs, and this dedicated page ensure every okgame player in Pakistan understands the risks before they place a single bet.

Pillar 2
Player Tools

All six responsible gaming tools — deposit limits, loss limits, session limits, reality checks, cooling-off periods, and self-exclusion — are free and permanently available to every okgame member at any time, no questions asked.

Pillar 3
Early Intervention

Our team actively monitors for behavioural patterns associated with problem gambling — such as rapid deposit sequences, repeated session extensions, or sudden large bet increases. When flagged, our responsible gaming team reaches out proactively and confidentially.

Pillar 4
Support & Recovery

For players who need more than our built-in tools, we maintain a network of referrals to international responsible gaming organisations and counselling resources. Our 24/7 support team can connect you with professional help at any hour of the day.

Protecting Minors — 21+ Strictly Enforced

okgame operates a strict 21+ age policy across all games and betting markets — including live casino, Sic Bo, PSL cricket betting, and slots. No person under the age of 21 is permitted to register, deposit, or play on the platform under any circumstances.

Age verification is mandatory at registration and may be requested again at any point during your time as an okgame member. We use a combination of document verification and third-party age-checking services to confirm the identity and age of all players.

For Parents and Guardians: If you share a device with minors at home in Karachi, Lahore, Faisalabad, or anywhere else in Pakistan, we strongly recommend using parental control software to prevent access to gambling websites. Always keep your okgame login credentials private and never share your account details with anyone.

Any account found to be operated by a person under the age of 21 will be immediately closed, all winnings forfeited in accordance with our Terms & Conditions, and the matter may be reported to the relevant authorities. We take this policy extremely seriously — there are no exceptions.

Mandatory Age Verification

Every new okgame registration requires proof of age. Accepted documents include a valid CNIC (Computerised National Identity Card), passport, or other government-issued identification. Accounts are restricted until verification is complete.

Device-Level Parental Controls

We recommend parents and guardians install parental control software on shared family devices. Tools such as Net Nanny, Qustodio, and built-in screen-time controls on Android and iOS can block access to gambling websites for minors.

Report Underage Access

If you suspect a minor is accessing okgame using an adult's account, please report it immediately to our team at [email protected]. All reports are treated as urgent and investigated within 24 hours.

6+ RG Tools Available
21+ Age Requirement
48hr Self-Exclusion Activation
24/7 Support Always On

Ready to Play Responsibly with okgame?

Join thousands of players across Pakistan who enjoy okgame's live casino, Sic Bo, cricket betting, and slots — safely, within their limits, and on their own terms.

21+ Gambling is for adults aged 21 and above only. If gambling stops being fun, please use our responsible gaming tools or contact support at [email protected]